Objective

The Account Management Advisor is responsible for managing customer relationships, ensuring client satisfaction, and identifying opportunities for business growth. The role involves acting as a liaison between the customer and the internal teams to ensure the timely and successful delivery of solutions according to customer needs.

Description

Supports business growth by maintaining strong client relationships.

Sample Questions

• How can I effectively manage client expectations?
• What strategies can increase account growth?
• How to predict and respond to client behavior trends?
• How can we improve our overall client satisfaction rate?

Key Functions

1. Manage a portfolio of customer accounts. 2. Develop positive relationships with clients. 3. Act as the point of contact for clients. 4. Resolve conflicts and provide solutions to clients in a timely manner. 5. Supervise account representatives to ensure sales increase. 6. Report on the status of accounts and transactions. 7. Monitor sales performance metrics. 8. Suggest actions to improve sales performance and identify opportunities for growth.

Required Skills

1. Knowledge of CRM software and MS Office. 2. Understanding of sales performance metrics. 3. Experience with financial analysis. 4. Knowledge of relationship management best practices. 5. Practical experience with sales techniques. 6. Experience in negotiation and meeting client requirements. 7. Knowledge of customer relationship management (CRM) practices. 8. Experience in identifying and interpreting customer behavior trends. 9. Understanding of performance reporting and financial/budgeting processes. 10. Experience with relevant software, such as customer database systems.