Objective

The role of a Customer Assistance Advisor is to ensure customer satisfaction by resolving customer complaints, providing accurate information about products and services, and facilitating the best service experience.

Description

Assists customers by providing product and service information.

Sample Questions

• How to handle difficult customers?
• How to improve first call resolution rates?
• What strategies can reduce customer service response times?
• How to align customer service with business objectives?

Key Functions

1. Resolve customer complaints via phone, email, or social media. 2. Provide product and service information to customers. 3. Process orders, forms, and applications. 4. Manage customer accounts. 5. Follow up with customers to ensure satisfaction. 6. Coordinate with other team members to ensure seamless customer service. 7. Document customer interactions and transactions.

Required Skills

1. Knowledge of customer service principles and practices. 2. Proficiency in relevant computer applications. 3. Knowledge of administrative procedures. 4. Knowledge on CRM systems. 5. Knowledge of call center telephony and technology. 6. Understanding of sales principles. 7. Experience in conflict resolution. 8. Familiarity with data processing applications. 9. Knowledge of industry-specific products and services. 10. Experience with customer service software.