Objective

The Hardware Support Advisor is responsible for diagnosing, troubleshooting and repairing hardware issues, ensuring smooth hardware functionality in the organization, and providing technical support to the team.

Description

Provides technical assistance to maintain organizational hardware systems.

Sample Questions

• How to diagnose a hardware problem?
• What is the best way to maintain hardware inventory?
• How to ensure hardware and software compatibility?
• How to strategize hardware upgrades for the organization?

Key Functions

1. Diagnose and repair hardware problems. 2. Provide technical support to the team. 3. Maintain hardware inventory. 4. Coordinate with vendors for timely repairs. 5. Ensure hardware compatibility with software. 6. Maintain hardware documentation. 7. Provide training on new hardware to staff. 8. Monitor system performance and recommend upgrades.

Required Skills

1. Hardware Diagnostics. 2. Networking Knowledge. 3. Understanding of Computer Systems. 4. Knowledge of Hardware Tools. 5. Understanding of Software Compatibility. 6. Technical Reporting. 7. Troubleshooting Skills. 8. Vendor Coordination. 9. IT Security Principles. 10. Knowledge of Operating Systems. 11. Knowledge of Database Systems. 12. Understanding of Cloud Computing. 13. Familiarity with Mobile Devices. 14. Understanding of Virtualization. 15. Knowledge of Data Backup/Recovery.